Payment & Cancellation

At Happy Hoopla, we strive to make your booking process as convenient as possible. To secure your rental and ensure a successful event, we follow a simple and transparent payment structure.

  1. Initial Payment: To confirm your booking, we require a 50% deposit at the time of booking. This initial payment helps us reserve your chosen rental items and schedule them for delivery on your event day.
  2. Balance Payment: The remaining 50% of your total rental cost is due on the day of your event. Our team will work closely with you to ensure a seamless payment process, so you can focus on enjoying your special occasion.

Please note that we accept various payment methods for your convenience, and our payment process is designed to provide peace of mind and flexibility for our valued customers.

Cancellation Policy:

  • Full Refund: If you need to cancel your booking, you will receive a full refund if the cancellation is made at least 7 days prior to the date of hire.
  • No Refund: While we do not offer refunds for cancellations within 7 days of your event, we are committed to finding a solution that works for you. Our team will work closely with you to explore alternative dates, ensuring you get the most out of your rental without any financial loss.

Delivery Charges: If delivery charges are applicable to your order, we will inform you and provide you with a payment link prior to delivery. Please note that these charges are separate from the rental fees and will need to be paid separately.

We understand that unexpected circumstances may arise, and we aim to accommodate our customers to the best of our abilities. Should you have any questions or concerns regarding our payment and cancellation terms, please feel free to reach out to our customer support team.